Automotive Service Advisor: Customer Experience Champion

Group1 Automotive, Inc.; Oklahoma City, Northern (OK, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with match

Paid time off

Employee stock purchase plan

Employee vehicle purchase program

Professional work environment

Training opportunities

Bonuses available

Pinnacle Awards

Job summary

Group 1 Bob Howard Chevrolet in Oklahoma City seeks a Service Advisor to guide customers through their service experience with clarity and care. You’ll be the key contact, building trust and communicating effectively in a team-driven environment that values employees and customers.

Must be willing to work Saturdays. We offer comprehensive benefits, competitive pay based on experience, and opportunities for growth within a professional work environment.

Qualifications

• Customer-facing sales experience is required.
• Automotive Service Advisor experience is a big plus.
• Xtime and CDK experience is a plus.
• Strong desire to provide an exceptional customer experience.
• Ability to achieve targeted goals.
• Ability to thrive in a fast-paced environment with strong communication.
• High School diploma or equivalent.
• Valid in-state driver's license with safe driving record.

Responsibilities

• Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience
• Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs
• Create detailed repair orders with clear, transparent cost and time estimates
• Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines
• Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion
• Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost
• Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction
• Maintain strong product and warranty knowledge to confidently guide customers through service recommendations
• Build and maintain long-term customer relationships to drive retention and repeat business

Skills

Customer service

Service advisor

Customer-focused

Goal oriented

Communication skills

Education

High School diploma or equivalent

Tools

Xtime

CDK

Job description

Group 1 Bob Howard Chevrolet in Oklahoma City seeks a Service Advisor to guide customers through their service experience with clarity and care. You’ll be the key contact, building trust and communicating effectively in a team-driven environment that values employees and customers.

Must be willing to work Saturdays. We offer comprehensive benefits, competitive pay based on experience, and opportunities for growth within a professional work environment.