Service Advisor - High-Volume Auto Service & Growth

Group1 Automotive, Inc.; Edmond, Northern (OK, KY); Hybrid; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

Group 1 Automotive is actively hiring experienced Service Advisors for multiple Bob Howard dealerships in Oklahoma City and Edmond.

The ideal candidate has previous experience as a Service Advisor, Service Writer, or Express Service Advisor in a dealership or high-volume automotive repair environment and is comfortable handling repair orders, communicating with technicians, managing customer expectations, and driving service sales.

Qualifications

• Experience as Service Advisor or Service Writer in a dealership or high-volume repair environment.
• Strong automotive maintenance and repair knowledge.
• Proven ability to upsell recommended maintenance and repairs.
• Experience writing repair orders and coordinating with technicians.
• Excellent customer service and communication skills.
• Ability to thrive in a fast-paced, high-volume service department.
• Valid driver license.

Responsibilities

• Schedule and confirm service appointments to ensure an efficient customer experience.
• Create accurate, transparent repair orders with detailed cost and time estimates.
• Serve as the primary liaison between customers, technicians, and parts teams.
• Provide timely updates and clear communication throughout the repair process.
• Review inspections and confidently recommend maintenance and repair services.
• Maintain strong product, warranty, and service knowledge.
• Accurately document customer interactions and service details in the system.

Skills

Customer service

Communication skills

Automotive knowledge

Upselling

High-volume environment

Tools

CDK

Reynolds & Reynolds

Tekion

Xtime

Dealertrack

Job description

Group 1 Automotive is actively hiring experienced Service Advisors for multiple Bob Howard dealerships in Oklahoma City and Edmond.

The ideal candidate has previous experience as a Service Advisor, Service Writer, or Express Service Advisor in a dealership or high-volume automotive repair environment and is comfortable handling repair orders, communicating with technicians, managing customer expectations, and driving service sales.