Automotive Service Advisor - Growth, Training & Benefits

Gilroy Chevrolet Cadillac; Gilroy (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Ongoing training and development

Career advancement opportunities

Employee vehicle purchase and service

Free College Education courses

Job summary

Gilroy Chevrolet Cadillac is seeking a professional, customer-focused Automotive Service Advisor to join our service team. You will be the main liaison between customers and service technicians, understanding needs, recommending maintenance, and ensuring clear, timely communication throughout the repair process.

The ideal candidate has automotive knowledge, excellent communication, and a commitment to high customer satisfaction in a fast-paced dealership environment.

Qualifications

• 2+ years of experience as an Automotive Service Advisor, preferably in a dealership environment.
• Strong understanding of automotive systems, maintenance schedules, and repair processes.
• Experience writing repair orders and preparing service estimates.
• Proven ability to deliver high-quality customer service in a fast-paced environment.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple customers and repair orders efficiently.
• Proficiency with dealership management systems and basic computer applications.
• High school diploma or equivalent required.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Greet customers in a friendly, professional, and timely manner.
• Consult with customers to identify vehicle concerns and service needs.
• Prepare accurate repair orders with clear documentation of customer concerns.
• Recommend manufacturer-required maintenance and additional services based on vehicle condition and mileage.
• Provide detailed estimates for labor, parts, and repair timelines.
• Serve as the communication link between customers, technicians, and the parts department.
• Monitor vehicle progress throughout the repair process and provide status updates to customers.
• Explain recommended repairs and maintenance in a clear, professional manner.
• Review completed services and final invoices with customers at the time of delivery.
• Address customer questions and concerns promptly to ensure a positive service experience.
• Maintain thorough and accurate customer and vehicle service records.
• Support service department goals for customer retention, CSI, and revenue performance.
• Ensure compliance with dealership policies, OEM standards, and warranty procedures.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Dealership management systems

Basic computer applications

TEKION

Job description

Gilroy Chevrolet Cadillac is seeking a professional, customer-focused Automotive Service Advisor to join our service team. You will be the main liaison between customers and service technicians, understanding needs, recommending maintenance, and ensuring clear, timely communication throughout the repair process.

The ideal candidate has automotive knowledge, excellent communication, and a commitment to high customer satisfaction in a fast-paced dealership environment.