Automotive Service Advisor — Growth & Training

Nucar Southern New England; Wickford Junction (RI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-Paid Life Insurance

Short- and Long-Term Disability

Paid Vacation & Holidays

401(k) with Company Contribution

Employee Discounts

Training and Career Advancement

Job summary

Nucar Toyota of North Kingstown is seeking an energetic Automotive Service Advisor to join our growing team. You will serve as the primary liaison between customers and service technicians, greet customers, schedule appointments, document vehicle needs, and present clear estimates.

Ideal candidates have strong communication skills, a customer-first mindset, and the ability to multitask in a fast-paced dealership setting.

Qualifications

• Previous automotive service advisor experience preferred.
• Dealership experience is a plus.
• Excellent customer service and communication skills.
• Strong organizational and time-management abilities.
• Ability to multitask in a busy, fast-paced environment.
• Comfortable using dealership computer systems and technology.
• Professional, positive, team-oriented attitude.
• Valid driver's license and acceptable driving record.

Responsibilities

• Greet customers and provide an exceptional service experience
• Schedule service appointments and prepare repair orders
• Listen to customer concerns and document vehicle needs
• Review recommended maintenance and repairs with customers
• Provide clear estimates and keep customers updated throughout the repair process
• Communicate with technicians to ensure repairs are completed accurately and on time
• Review completed work and invoices with customers
• Follow up with customers to ensure satisfaction
• Build long-term customer relationships and promote customer retention
• Maintain accurate records and follow dealership processes and manufacturer guidelines

Skills

Customer service

Communication

Organization

Time management

Multitasking

Teamwork

Tools

DMS

CRM

Job description

Nucar Toyota of North Kingstown is seeking an energetic Automotive Service Advisor to join our growing team. You will serve as the primary liaison between customers and service technicians, greet customers, schedule appointments, document vehicle needs, and present clear estimates.

Ideal candidates have strong communication skills, a customer-first mindset, and the ability to multitask in a fast-paced dealership setting.