Automotive Service Advisor

DCD Automotive/Nucar; Wickford Junction (RI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Disability Insurance

Paid Vacation

401(k) Plan

Employee Discounts

Career Training

Job summary

Nucar Toyota of North Kingstown is seeking an energetic Service Advisor to connect customers with our service team. You will greet clients, book appointments, document vehicle needs, and present clear repair estimates in a fast-paced dealership setting.

As a primary link between customers and technicians, you will review work, manage invoices, and follow up to ensure satisfaction. A positive, team-oriented attitude and reliable driving record are required.

Qualifications

• Previous automotive service advisor experience preferred.
• Dealership experience is a plus.
• Excellent customer service and communication skills.
• Strong organizational and time-management abilities.
• Ability to multitask in a busy, fast-paced environment.
• Comfortable using dealership computer systems and technology.
• Professional, positive, team-oriented attitude.
• Valid driver's license and acceptable driving record.

Responsibilities

• Greet customers and provide an exceptional service experience.
• Schedule service appointments and prepare repair orders.
• Listen to customer concerns and accurately document vehicle needs.
• Review recommended maintenance and repairs with customers.
• Provide clear estimates and keep customers updated throughout the repair process.
• Communicate with technicians to ensure repairs are completed accurately and on time.
• Review completed work and invoices with customers.
• Follow up with customers to ensure satisfaction.
• Build long-term customer relationships and promote customer retention.
• Maintain accurate records and follow dealership processes and manufacturer guidelines.

Skills

Customer service

Communication

Time management

Multitasking

Dealership software

Teamwork

Valid driver’s license

Tools

Dealership software

Job description

Nucar Toyota of North Kingstown is Hiring!

We are looking for an energetic, customer-focused Automotive Service Advisor to join our growing team. If you have strong communication skills, enjoy working with people, and thrive in a fast-paced dealership environment, we want to hear from you!

What You'll Do

As a Service Advisor, you'll be the primary connection between our customers and our service technicians. Responsibilities include:

• Greet customers and provide an exceptional service experience


• Schedule service appointments and prepare repair orders


• Listen to customer concerns and accurately document vehicle needs


• Review recommended maintenance and repairs with customers


• Provide clear estimates and keep customers updated throughout the repair process


• Communicate with technicians to ensure repairs are completed accurately and on time


• Review completed work and invoices with customers


• Follow up with customers to ensure satisfaction


• Build long-term customer relationships and promote customer retention


• Maintain accurate records and follow dealership processes and manufacturer guidelines

What We're Looking For

• Previous automotive service advisor experience preferred


• Dealership experience is a plus


• Excellent customer service and communication skills


• Strong organizational and time-management abilities


• Ability to multitask in a busy, fast-paced environment


• Comfortable using dealership computer systems and technology


• Professional, positive, team-oriented attitude


• Valid driver's license and acceptable driving record

Why Join Nucar?

At Nucar Automotive Group, we believe our employees are the key to delivering an outstanding customer experience. We offer a supportive team environment, opportunities for advancement, and a comprehensive benefits package that includes:

• Medical, Dental & Vision Insurance


• Company-Paid Life Insurance


• Short- and Long-Term Disability


• Paid Vacation & Holidays


• 401(k) with Company Contribution


• Employee Discounts


• Training and Career Advancement Opportunities

Ready to take the next step in your automotive career?

Join the Nucar team and build your career with a growing automotive organization.

Nucar Automotive Group is an Equal Opportunity Employer.