Automotive Service Advisor: Customer Care & Repairs

Nucar Southern New England; Wickford Junction (RI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Fitness Discount

Disability Insurance

Referral Bonus

Longevity Bonus

Paid Vacations

Paid Holidays

401K with Company Contribution

Job summary

Nucar Hyundai of North Kingstown is seeking a knowledgeable Service Advisor to work one-on-one with our customers, advising them on service options and parts when their vehicles need repairs. This role requires a personable disposition and extensive product knowledge to provide honest guidance with a smile.

You will greet customers, consult with mechanics on required repairs, explain aftermarket and OEM parts, discuss warranty protections, and help customers decide between repairing or trading

Qualifications

• Extensive knowledge of the automotive industry and parts required.
• Previous service or advising experience is preferred.
• Excellent customer communication and problem-solving abilities.

Responsibilities

• Greet customers at the service center and direct them to a technician.
• Consult with customers and mechanics regarding necessary repairs and best options.
• Educate customers on aftermarket and OEM part options.
• Explain service outcomes and warranty protections to customers.
• Assist customers in deciding between repairs and trade-ins.
• Manage and oversee the service center's workflow and scheduling.

Skills

Automotive industry knowledge

Customer service skills

Communication skills

Education

High School Diploma or equivalent

Job description

Nucar Hyundai of North Kingstown is seeking a knowledgeable Service Advisor to work one-on-one with our customers, advising them on service options and parts when their vehicles need repairs. This role requires a personable disposition and extensive product knowledge to provide honest guidance with a smile.

You will greet customers, consult with mechanics on required repairs, explain aftermarket and OEM parts, discuss warranty protections, and help customers decide between repairing or trading