Customer-Focused Automotive Service Advisor

DCD Automotive Holdings, INC; Norwood (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

Paid Vacation

401(k) with Company Contribution

Employee Discounts

Career Advancement

Job summary

Nucar Toyota of Norwood is hiring an Automotive Service Advisor to join our busy service department in Norwood, MA. You will greet customers, document vehicle needs, and present clear repair estimates while coordinating with technicians to ensure timely, quality work.

We seek a professional, customer-focused individual with strong communication skills and a willingness to thrive in a fast-paced dealership setting.

Qualifications

• Previous automotive service advisor experience preferred.
• Excellent customer service and communication skills.
• Strong organizational and time-management abilities.
• Ability to multitask in a busy, fast-paced environment.
• Familiarity with dealership computer systems and technology.
• Professional, positive, team-oriented attitude.
• Valid driver's license and acceptable driving record.
• Dealership experience is a plus.

Responsibilities

• Greet customers and provide an exceptional service experience
• Schedule service appointments and prepare repair orders
• Listen to customer concerns and document vehicle needs
• Review recommended maintenance and repairs with customers
• Provide clear estimates and keep customers updated throughout the repair process
• Communicate with technicians to ensure repairs are completed accurately and on time
• Review completed work and invoices with customers
• Follow up with customers to ensure satisfaction
• Build long-term customer relationships and promote customer retention
• Maintain accurate records and follow dealership processes and manufacturer guidelines

Skills

Customer service

Communication skills

Organizational skills

Time management

Multitasking

Dealership software

Team oriented

Valid driver's license

Tools

Dealership computer systems

Job description

Nucar Toyota of Norwood is hiring an Automotive Service Advisor to join our busy service department in Norwood, MA. You will greet customers, document vehicle needs, and present clear repair estimates while coordinating with technicians to ensure timely, quality work.

We seek a professional, customer-focused individual with strong communication skills and a willingness to thrive in a fast-paced dealership setting.