Customer-Driven Automotive Service Advisor with Growth

DCD Automotive/Nucar; Walpole (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-Paid Life Insurance

Short- and Long-Term Disability

Paid Vacation & Holidays

401(k) with Company Contribution

Employee Discounts

Training and Career Advancement

Job summary

Nucar Toyota of Norwood is seeking a energetic Service Advisor to be the primary bridge between customers and service technicians. You will greet customers, schedule appointments, document vehicle needs, and present clear estimates while maintaining ongoing communication throughout repairs.

Ideal candidates have customer-service excellence, solid communication, and the ability to multitask in a busy dealership setting.

Qualifications

• Experience as an automotive service advisor is preferred.
• Dealership experience is a plus.
• Excellent customer service and communication skills are essential.
• Strong organizational and time-management abilities are required.
• Ability to multitask in a fast-paced dealership environment.
• Comfortable using dealership computer systems and technology.

Responsibilities

• Greet customers and provide an exceptional service experience.
• Schedule service appointments and prepare repair orders.
• Listen to customer concerns and document vehicle needs.
• Review recommended maintenance and repairs with customers.
• Provide clear estimates and keep customers updated during the repair process.
• Communicate with technicians to ensure timely, accurate repairs.
• Review completed work and invoices with customers.
• Follow up with customers to ensure satisfaction.
• Build long-term relationships and promote customer retention.
• Maintain accurate records and follow dealership processes.

Skills

Customer service

Communication

Organizational skills

Time-management

Multitasking

Dealership systems

Tools

Dealership computer systems

Job description

Nucar Toyota of Norwood is seeking a energetic Service Advisor to be the primary bridge between customers and service technicians. You will greet customers, schedule appointments, document vehicle needs, and present clear estimates while maintaining ongoing communication throughout repairs.

Ideal candidates have customer-service excellence, solid communication, and the ability to multitask in a busy dealership setting.