Automotive Service Advisor: Growth & Training

Hall & Prior Aged Care Group; Melrose Park (IL); Sur place; USD 72 000 - 88 000; Plein temps

Avantages offerts par ce poste

Free use of workshop after hours

Overtime opportunities

No weekend work

Cost pricing on automotive parts

Training and development

Résumé du poste

Apply Now is seeking an Assistant Service Advisor in Melrose Park, IL to deliver excellent customer service and coordinate vehicle maintenance. You may be an automotive technician moving into advisory or an existing service advisor, joining a supportive team focused on quality and client satisfaction.

Reporting to the Service Manager, you will liaise with clients, coordinate bookings, prepare invoices, and ensure timely completion of work.

Qualifications

• Certificate III in automotive or an associated industry.
• 2 years' experience as a technician or as a service advisor.
• Good technical knowledge of German vehicles and strong communication skills.
• Good computer competency to accurately maintain client records, plus familiarity with spare parts operating systems.

Responsabilités

• Explain technical and complex repair scenarios to clients in a clear, understandable way.
• Meeting and greeting clients and understanding their needs and concerns.
• Coordinating appointments and technician workloads to deliver vehicles on time as arranged.
• Compiling accurate invoices, maintaining client and stock records and responding to all client enquiries within 24 hours.
• Liaising with clients on preliminary fault diagnosis and agreed completion times, and getting costs approved before work begins.

Connaissances

Communication skills

German vehicle knowledge

Team oriented

Computer literacy

Formation

Certificate III in automotive or related industry

Outils

Spare parts systems

Service software

Description du poste

Apply Now is seeking an Assistant Service Advisor in Melrose Park, IL to deliver excellent customer service and coordinate vehicle maintenance. You may be an automotive technician moving into advisory or an existing service advisor, joining a supportive team focused on quality and client satisfaction.

Reporting to the Service Manager, you will liaise with clients, coordinate bookings, prepare invoices, and ensure timely completion of work.