Automotive Service Advisor: Drive Satisfaction & Growth

Thomas-Nissan-of-Joliet; Joliet (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Thomas Auto Group in Joliet, IL, is seeking a Service Advisor to greet customers, assess vehicle concerns, coordinate with technicians, and communicate clearly throughout service or repair processes.

You will be the main liaison between customers and the shop, tracking progress, managing schedules, and promoting services to boost revenue. The role demands strong English communication, a customer-service mindset, and a drive for quality and efficiency.

Qualifications

• Spanish-speaking ability is a plus.
• Valid driver’s license with a clean driving record.
• Experience as an automotive service advisor preferred; training in customer service, advisory skills, and quality control required.
• Strong English communication, both verbal and written.

Responsibilities

• Greet customers and assess vehicle concerns, coordinating with technicians for accurate repairs.
• Serve as the primary liaison between customers and technicians, providing clear updates.
• Track service progress, manage technicians’ schedules, and keep customers informed.
• Identify sales opportunities and promote services to drive revenue and profitability.
• Ensure repairs meet company standards through quality checks.
• Assist in developing and refining standard operating procedures to improve efficiency.

Skills

Customer service skills

Communication

Multitasking

Sales skills

English proficiency

Education

Customer service training

Job description

Thomas Auto Group in Joliet, IL, is seeking a Service Advisor to greet customers, assess vehicle concerns, coordinate with technicians, and communicate clearly throughout service or repair processes.

You will be the main liaison between customers and the shop, tracking progress, managing schedules, and promoting services to boost revenue. The role demands strong English communication, a customer-service mindset, and a drive for quality and efficiency.