Automotive Service Advisor | Fast-Paced Customer Care

Jiffy Lube; Richmond (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, vision, and dental plans

Life & AD&D insurance

Employee discounts on parts andervices

FSAs (Medical/Dependent Care)

Job summary

Jiffy Lube Premium Velocity Auto is hiring a Customer Service Advisor in Richmond, TX. You will greet customers, review service needs, and escort them from their vehicles, while explaining promotions and services.

Provide unbiased recommendations and communicate updates throughout the service process. Responsibilities include performing preventative maintenance, ensuring quality work, and encouraging return visits.

Qualifications

• Excellent customer service and communication skills.
• Strong listening and reasoning abilities.
• Confident in overcoming objections.
• Positive and energetic attitude.
• Ability to succeed in a fast-paced, team-oriented environment.
• Commitment to safety procedures.
• Willingness to train and grow.
• Ability to multitask effectively.
• Employer/employee-funded medical, vision, and dental plans, prescription coverage, and telemedicine*
• Employer-funded basic life & AD&D*
• Bonus structure for JLU training completion
• Employee discounts on parts and services
• Optional life, accident, disability, and critical illness plans*
• FSA and Dependent Care FSA*
• Employee assistance programs, will preparation, travel assistance

Responsibilities

• Greet customers, review service needs, and escort them from their vehicles
• Explain promotions and available services
• Provide unbiased recommendations based on manufacturer guidelines and technician findings
• Communicate updates throughout the service process
• Perform preventative maintenance (oil changes, fluid top-offs, inspections, and replacements of basic components)
• Ensure quality work, review completed services with customers, and encourage return visits
• Perform other duties as assigned

Skills

Customer service

Communication

Team player

multitasking

Job description

Jiffy Lube Premium Velocity Auto is hiring a Customer Service Advisor in Richmond, TX. You will greet customers, review service needs, and escort them from their vehicles, while explaining promotions and services.

Provide unbiased recommendations and communicate updates throughout the service process. Responsibilities include performing preventative maintenance, ensuring quality work, and encouraging return visits.