Automotive Service Advisor: Growth & Training

Jiffy Lube; Medina (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Prescription coverage

Telemedicine

Life & AD&D insurance

Employee discounts on parts and labor

FSA

Job summary

Jiffy Lube Premium Velocity Auto in Medina, OH is seeking a part-time Customer Service Advisor to support customers through their visit, explain services and promotions, and guide service decisions. The role includes performing basic maintenance under supervision and ensuring high-quality service with clear communication throughout the process.

Ideal candidates have strong customer service and communication skills, are comfortable in a fast-paced team setting, and are open to training and growth

Qualifications

• Excellent customer service and communication skills.
• Strong listening and reasoning abilities.
• Confident in overcoming objections.
• Positive and energetic attitude.
• Ability to succeed in a fast-paced, team-oriented environment.
• Commitment to safety procedures.
• Willingness to train and grow.
• Ability to multitask effectively.

Responsibilities

• Greet customers, review service needs, and escort them from their vehicles.
• Explain promotions and available services.
• Provide unbiased recommendations based on manufacturer guidelines and technician findings.
• Communicate updates throughout the service process.
• Perform preventative maintenance (oil changes, fluid top-offs, inspections, and replacements of basic components).
• Ensure quality work, review completed services with customers, and encourage return visits.
• Perform other duties as assigned.

Skills

Customer service

Communication

Active listening

Objection handling

Teamwork

Safety awareness

Multitasking

Growth mindset

Job description

Jiffy Lube Premium Velocity Auto in Medina, OH is seeking a part-time Customer Service Advisor to support customers through their visit, explain services and promotions, and guide service decisions. The role includes performing basic maintenance under supervision and ensuring high-quality service with clear communication throughout the process.

Ideal candidates have strong customer service and communication skills, are comfortable in a fast-paced team setting, and are open to training and growth