Automotive Service Advisor

Art Moehn Auto Group; Chelsea (MI); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Paid training

Health, dental insurance options

Short term disability

Paid vacation and sick days

401k

No Saturdays and No late nights

Zusammenfassung

Art Moehn Auto Group in Chelsea, Michigan is seeking an Automotive Service Advisor to join our busy Chevrolet service team. The Service Advisor will greet customers, assess service needs, and coordinate with technicians to ensure accurate and timely repairs.

The role emphasizes friendly customer service, accurate documentation, and proactive service sales. Benefits include paid training, health and dental insurance options, and a 401(k) plan; typical scheduling avoids Saturdays and late nights.

Qualifikationen

• Must have documented customer service experience in a retail environment.
• Must have verifiable stable work experience, attention to detail, and excellent communication skills.
• Understanding of vehicle systems and operations.
• Passing a pre-employment background check and drug screen; 18+ and valid driver's license.

Aufgaben

• Maintain highest levels of grooming, hygiene, and professional appearance; greet customers in a friendly, courteous manner.
• Sell the proper repair and/or services responsive to the customer's needs; promote maintenance service opportunities.
• Schedule appointments, write repair orders clearly, and keep customers informed of status; communicate with technicians.

Kenntnisse

Customer service

Communication

Attention to detail

Understanding of vehicle systems

Tools

Reynolds & Reynolds

Jobbeschreibung

Automotive Service Advisor (Chelsea, MI)

Positive attitude and a love for people required! Art Moehn Auto Group is seeking a Service Consultant to join our busy, growing Chevrolet service team.

The Service Consultant will perform the following:

Customer Service: Maintain highest levels of grooming, hygiene, and professional, uniform appearance. Conduct all business with sincerity, honesty, and genuine concern for customers. Promptly meet and greet customers in a friendly, courteous, and outgoing manner.

Service Sales: Sell the proper repair and/or services responsive to the customer's perceived needs. Make a genuine effort to offer the maintenance service due on every service customer's vehicle utilizing proper Service Advisor procedure.

Administration/Communication: Schedule appointments and communicate/follow-up with customers, properly, thoroughly and legibly write the repair orders for the categories of work designated by management. Maintain and update all open repair orders daily. Provide additional vehicle problem/concern information to the technicians and requested. Maintain communications with the technical staff regarding job status changes. Remain continuously updated on the shop's workload to determine the type of work the technicians can quickly accommodate.

Requirements:Must have documented experience providing exceptional customer service in a customer retail environment. Must have verifiable stable work experience, attention to detail, and excellent communication skills. Understanding of vehicle systems and operations. Working knowledge of Reynolds & Reynolds a plus.

Hiring Requirements: 18 years of age, valid driver's license, clean driving record, able to pass a pre-employment background check and drug screen.

Job Type: Full-time

WE OFFER:

• Paid training!
• Health, dental insurance options
• Short term disability
• Paid vacation and sick days
• 401k
• No Saturdays and No late nights