Automotive Service Advisor - Growth, Perks & Training

Jiffy Lube; Nampa (ID); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

Life & AD&D

Employee discounts

Training bonus

FSA

Travel assistance

Job summary

Jiffy Lube in Nampa, Idaho seeks a dependable Automotive Customer Service Advisor to greet customers, review service needs, and guide decisions while performing basic maintenance as a trained Lube Technician.

This role emphasizes clear communication, unbiased recommendations based on manufacturer guidelines, and keeping customers informed throughout the service process. No automotive experience required, driver’s license preferred, and growth opportunities available.

Qualifications

• Excellent customer service and communication skills.
• Strong listening and reasoning abilities.
• Confident in overcoming objections.
• Positive and energetic attitude.
• Ability to multitask effectively.
• Commitment to safety procedures.
• Willingness to train and grow.
• Ability to succeed in a fast-paced, team-oriented environment.

Responsibilities

• Greet customers, review service needs, and escort them from their vehicles.
• Explain promotions and available services.
• Provide unbiased recommendations based on manufacturer guidelines and technician findings.
• Communicate updates throughout the service process.
• Perform preventative maintenance (oil changes, fluid top-offs, inspections, and replacements of basic components).
• Ensure quality work, review completed services with customers, and encourage return visits.
• Perform other duties as assigned.

Skills

Customer service excellence

Communication skills

Active listening

Objection handling

Teamwork

Multitasking

Safety awareness

Job description

Jiffy Lube in Nampa, Idaho seeks a dependable Automotive Customer Service Advisor to greet customers, review service needs, and guide decisions while performing basic maintenance as a trained Lube Technician.

This role emphasizes clear communication, unbiased recommendations based on manufacturer guidelines, and keeping customers informed throughout the service process. No automotive experience required, driver’s license preferred, and growth opportunities available.