Automotive Customer Service Advisor - 2315

Jiffy Lube; Nampa (ID); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

Life & AD&D

Employee discounts

Training bonus

FSA

Travel assistance

Job summary

Jiffy Lube in Nampa, Idaho seeks a dependable Automotive Customer Service Advisor to greet customers, review service needs, and guide decisions while performing basic maintenance as a trained Lube Technician.

This role emphasizes clear communication, unbiased recommendations based on manufacturer guidelines, and keeping customers informed throughout the service process. No automotive experience required, driver’s license preferred, and growth opportunities available.

Qualifications

• Excellent customer service and communication skills.
• Strong listening and reasoning abilities.
• Confident in overcoming objections.
• Positive and energetic attitude.
• Ability to multitask effectively.
• Commitment to safety procedures.
• Willingness to train and grow.
• Ability to succeed in a fast-paced, team-oriented environment.

Responsibilities

• Greet customers, review service needs, and escort them from their vehicles.
• Explain promotions and available services.
• Provide unbiased recommendations based on manufacturer guidelines and technician findings.
• Communicate updates throughout the service process.
• Perform preventative maintenance (oil changes, fluid top-offs, inspections, and replacements of basic components).
• Ensure quality work, review completed services with customers, and encourage return visits.
• Perform other duties as assigned.

Skills

Customer service excellence

Communication skills

Active listening

Objection handling

Teamwork

Multitasking

Safety awareness

Job description

Automotive Customer Service Advisor - 2315

#2315-5720

Nampa, Idaho, United States

We are seeking dependable, growth-mindedCustomer Service Advisorwith strong communication and customer service skills. Ideal candidates can build rapport, explain products confidently, and excel in fast-paced, team-oriented environments. Customer service or sales experience is preferred, while automotive experience is not required. A valid driver's license is strongly preferred but not required.

Job Description

Jiffy Lube / PVA Premium Velocity is hiring! Come join the team!

Job Summary

TheCustomer Service Advisor supports customers through their entire visit—building trust, guiding service decisions, and performing basic automotive maintenance as a trained Lube Technician.

Job Description

• Greet customers, review service needs, and escort them from their vehicles
• Explain promotions and available services
• Provide unbiased recommendations based on manufacturer guidelines and technician findings
• Communicate updates throughout the service process
• Perform preventative maintenance (oil changes, fluid top‑offs, inspections, and replacements of basic components)
• Ensure quality work, review completed services with customers, and encourage return visits
• Perform other duties as assigned

Requirements

• Valid U.S. driver's license and authorization to work in the U.S. (no sponsorship)
• Ability to stand for long periods; lift 50+ lbs.; bend, reach, crawl, and climb stairs
• Comfortable working in enclosed or semi‑outdoor environments

Qualifications

• Excellent customer service and communication skills
• Strong listening and reasoning abilities
• Confident in overcoming objections
• Positive and energetic attitude
• Ability to succeed in a fast‑paced, team‑oriented environment
• Commitment to safety procedures
• Willingness to train and grow
• Ability to multitask effectively
• Employer/employee‑funded medical, vision, and dental plans, prescription coverage, and telemedicine*
• Employer‑funded basic life & AD&DD*
• Bonus structure for JLU training completion
• Employee discounts on parts and services
• Optional life, accident, disability, and critical illness plans*
• FSA and Dependent Care FSA*
• Employee assistance programs, will preparation, travel assistance

Equal Opportunity Employer

Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Location(s)

2315 - 1130 Caldwell Blvd, Nampa, ID