Automotive Service Advisor — Growth Path to Management

Group 1 Automotive, Inc.; Oklahoma City (OK); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life & Disability Insurance

401(k) with Company Match

Paid Time off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Job summary

Group 1 Automotive, Inc. is growing and seeking an Automotive Service Advisor for our brand-new service center in Oklahoma City. The role emphasizes delivering an exceptional customer experience, building relationships, and thriving in a fast-paced environment.

Prior automotive experience is a plus, but the right attitude and trainable work ethic can lead to success. You will greet customers, gather vehicle information, explain maintenance needs per manufacturer specs, and provide accurate

Qualifications

• Proven customer-facing sales experience is required.
• Automotive background is a plus but not required.
• Familiarity with CSI scores and customer surveys is preferred.
• Valid driver's license in the state of employment and a clean driving record.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers' specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI.
• Strictly follow the manufacturer's warranty guidelines and procedures.
• Conduct business with integrity and protect customer information and vehicles.

Skills

Customer-facing sales experience

Automotive background a plus

Familiarity with CSI scores

Valid driver license

Job description

Group 1 Automotive, Inc. is growing and seeking an Automotive Service Advisor for our brand-new service center in Oklahoma City. The role emphasizes delivering an exceptional customer experience, building relationships, and thriving in a fast-paced environment.

Prior automotive experience is a plus, but the right attitude and trainable work ethic can lead to success. You will greet customers, gather vehicle information, explain maintenance needs per manufacturer specs, and provide accurate