Automotive Service Advisor — Growth Path to Management

Group 1 Automotive, Inc.; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life & Disability Insurance

401(k) with Company Match

Paid Time off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Service Advisor University – Paid for by Group1

Job summary

Group1 Automotive, Inc. in Houston, Texas, is looking for an Automotive Service Advisor to join its growing team. The ideal candidate will manage service appointments, greet customers, and maintain strong relationships throughout the service process. Responsibilities include creating repair orders with clear estimates, recommending services, and providing updates to customers on the status of their vehicles. A positive attitude and prior service experience are preferred, along with a valid driver's license. The position offers a vibrant work environment and a structured career path.

Qualifications

• Prior Service Advisor experience preferred.
• Positive and friendly attitude.
• Strong desire to provide an exceptional client experience.

Responsibilities

• Schedule and manage service appointments for customers.
• Greet customers and document service needs.
• Create detailed repair orders with cost estimates.
• Recommend maintenance services based on vehicle condition.
• Communicate effectively with technicians on priorities.
• Provide updates to customers on repair status.
• Ensure customer satisfaction upon vehicle delivery.
• Maintain strong product and warranty knowledge.

Skills

Customer service orientation

Interpersonal communication

Basic computer skills

Education

High school diploma or equivalent

Job description

Group1 Automotive, Inc. in Houston, Texas, is looking for an Automotive Service Advisor to join its growing team. The ideal candidate will manage service appointments, greet customers, and maintain strong relationships throughout the service process. Responsibilities include creating repair orders with clear estimates, recommending services, and providing updates to customers on the status of their vehicles. A positive attitude and prior service experience are preferred, along with a valid driver's license. The position offers a vibrant work environment and a structured career path.