Automotive Service Advisor — Growth & Flexible Schedule

Kerner's Auto Service; Shelby Charter Township (MI); Presencial; USD 75.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Bonus based on performance

Dental insurance

Paid time off

Competitive salary

Flexibility

Locally Owned Business

Team oriented environment

Opportunity for Growth

Descripción de la vacante

Kerner's Auto Service in Michigan is seeking an experienced Service Advisor to balance customer service, sales, and high-quality communication in a fast-paced shop. You will manage the customer experience from first contact through delivery, collaborating with technicians and management to keep work moving efficiently.

The role emphasizes building strong relationships, presenting recommendations, and owning the customer journey, with a path for growth in a locally owned business and a schedule

Formación

• Must balance customer service, sales, communication and organization in a fast-paced shop.
• Manage customer experience from first contact through vehicle delivery.
• Work closely with technicians and management to keep work moving efficiently.

Responsabilidades

• Build strong, long-term customer relationships
• Review inspections, prepare estimates, present recommendations, and ask for the sale
• Maintain clear communication with customers and the shop throughout the repair process
• Manage multiple customers and repair orders in a fast-paced environment
• Follow established procedures for intake, documentation, follow-up, and delivery
• Take ownership of customer concerns and the overall customer experience
• Contribute to the continued improvement and development of the shop

Conocimientos

Customer service

Sales

Communication

Organization

Teamwork

Problem solving

Descripción del empleo

Kerner's Auto Service in Michigan is seeking an experienced Service Advisor to balance customer service, sales, and high-quality communication in a fast-paced shop. You will manage the customer experience from first contact through delivery, collaborating with technicians and management to keep work moving efficiently.

The role emphasizes building strong relationships, presenting recommendations, and owning the customer journey, with a path for growth in a locally owned business and a schedule