Automotive Service Advisor — Growth & Customer Impact

Hireology; Simi Valley, Northern (CA, KY); Hybrid; USD 52.000 - 78.000; Vollzeit

Benefits dieser Stelle

Monthly Bonus

Medical Dental Vision

401(k) Retirement Plan

Paid Vacation Time

Factory-Provided Training

Career Growth Opportunities

Closed Sundays

Zusammenfassung

First Automotive Group in Simi Valley is seeking a Service Advisor to be the primary liaison between customers and the service department. You will coordinate vehicle servicing, document issues, and clearly communicate diagnoses and maintenance recommendations.

The role requires strong customer service, automotive knowledge, and the ability to maintain high CSI scores while thriving in a fast-paced environment. Local candidates with CDK experience are a plus.

Qualifikationen

• At least 1 year advisor experience.
• Strong automotive knowledge and technical skills.
• Excellent communication and customer service skills.
• Proven ability to maintain high CSI scores.
• Energetic, career-minded, and able to thrive in a team environment.

Aufgaben

• Deliver superior customer service as the first point of contact for service customers.
• Listen actively to understand customers’ vehicle concerns and accurately document issues.
• Create and manage repair orders, clearly communicating vehicle needs to technicians.
• Explain vehicle diagnoses and maintenance recommendations to customers.
• Advise and sell necessary repairs and services.
• Provide timely updates to customers throughout the repair process.
• Follow up on service appointments and maintain ongoing customer relationships.
• Coordinate professionally with customers, vendors, and technicians.
• Assist in scheduling and confirming customer appointments.
• Maintain a professional appearance, positive attitude, and high-energy work ethic.
• Efficiently multitask in a fast-paced environment.

Kenntnisse

Customer service

Communication

Automotive knowledge

CSI scores

Team player

CDK experience

Tools

CDK experience

Jobbeschreibung

First Automotive Group in Simi Valley is seeking a Service Advisor to be the primary liaison between customers and the service department. You will coordinate vehicle servicing, document issues, and clearly communicate diagnoses and maintenance recommendations.

The role requires strong customer service, automotive knowledge, and the ability to maintain high CSI scores while thriving in a fast-paced environment. Local candidates with CDK experience are a plus.