Automotive Service Advisor — Growth, Benefits & Team Focus

Vhautos; Marshfield (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and retirement benefis

Paid time off

Ongoing training and career growth

Family-owned, team-oriented work env.

Long-term career stability

Job summary

V & H Automotive, Inc. in Marshfield, WI is hiring a Service Advisor / Service Writer to be the link between customers and technicians and to deliver an outstanding service experience from start to finish.

Responsibilities include greeting customers, documenting concerns, scheduling service, preparing repair orders, explaining needed repairs clearly, coordinating with technicians, and keeping customers updated throughout the repair process.

Qualifications

• Excellent communication and customer service skills.
• Automotive knowledge or dealership/service advisor experience preferred.
• Strong organizational and multitasking abilities.
• Computer proficiency and attention to detail.
• Positive attitude with a team-first mindset.
• Valid driver’s license required.

Responsibilities

• Greet customers and accurately document vehicle concerns.
• Schedule service appointments and prepare repair orders.
• Communicate recommended repairs and maintenance clearly and professionally.
• Coordinate with technicians to ensure efficient workflow.
• Keep customers updated throughout the repair process.
• Deliver outstanding customer service and build lasting relationships.

Skills

Customer service

Automotive knowledge

Documentation

Communication

Team player

Valid driver's license

Tools

CRM software

Job description

V & H Automotive, Inc. in Marshfield, WI is hiring a Service Advisor / Service Writer to be the link between customers and technicians and to deliver an outstanding service experience from start to finish.

Responsibilities include greeting customers, documenting concerns, scheduling service, preparing repair orders, explaining needed repairs clearly, coordinating with technicians, and keeping customers updated throughout the repair process.