Service Advisor / Writer

Vhautos; Marshfield (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and retirement benefis

Paid time off

Ongoing training and career growth

Family-owned, team-oriented work env.

Long-term career stability

Job summary

V & H Automotive, Inc. in Marshfield, WI is hiring a Service Advisor / Service Writer to be the link between customers and technicians and to deliver an outstanding service experience from start to finish.

Responsibilities include greeting customers, documenting concerns, scheduling service, preparing repair orders, explaining needed repairs clearly, coordinating with technicians, and keeping customers updated throughout the repair process.

Qualifications

• Excellent communication and customer service skills.
• Automotive knowledge or dealership/service advisor experience preferred.
• Strong organizational and multitasking abilities.
• Computer proficiency and attention to detail.
• Positive attitude with a team-first mindset.
• Valid driver’s license required.

Responsibilities

• Greet customers and accurately document vehicle concerns.
• Schedule service appointments and prepare repair orders.
• Communicate recommended repairs and maintenance clearly and professionally.
• Coordinate with technicians to ensure efficient workflow.
• Keep customers updated throughout the repair process.
• Deliver outstanding customer service and build lasting relationships.

Skills

Customer service

Automotive knowledge

Documentation

Communication

Team player

Valid driver's license

Tools

CRM software

Job description

Now Hiring: Automotive Service Advisor / Service Writer
V & H Automotive, Inc. – Marshfield, WI

Are you passionate about delivering outstanding customer service and helping people keep their vehicles safe and reliable? V & H Automotive is looking for a motivated, organized, and customer-focused Service Advisor / Service Writer to join our growing team.

As the link between our customers and technicians, you'll play a key role in creating an exceptional service experience from start to finish.

Responsibilities:

• Greet customers and accurately document vehicle concerns


• Schedule service appointments and prepare repair orders


• Communicate recommended repairs and maintenance in a clear, professional manner


• Coordinate with technicians to ensure efficient workflow


• Keep customers updated throughout the repair process


• Deliver outstanding customer service and build lasting relationships

Qualifications:

• Excellent communication and customer service skills


• Automotive knowledge or dealership/service advisor experience preferred


• Strong organizational and multitasking abilities


• Computer proficiency and attention to detail


• Positive attitude with a team-first mindset


• Valid driver's license

What We Offer:

• Competitive pay


• Health, dental, and retirement benefits


• Paid time off


• Ongoing training and career growth opportunities


• Family-owned, team-oriented work environment


• Long-term career stability

If you're ready to join a company that values integrity, teamwork, and customer satisfaction, we'd love to hear from you!