Service Advisor / Writer

V & H Ford of Marshfield; Marshfield (WI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Retirement benefits

Paid time off

Ongoing training and career growth

Job summary

V & H Automotive, Inc. in Marshfield, WI is seeking an Automotive Service Advisor / Service Writer who can deliver outstanding customer service and help keep vehicles safe and reliable.

As the liaison between customers and technicians, you will greet customers, document concerns, schedule service, prepare repair orders, and explain needed repairs clearly. A positive attitude, organizational skills, and teamwork are essential.

Qualifications

• Excellent communication and customer service skills.
• Automotive knowledge or dealership/service advisor experience preferred.
• Strong organizational and multitasking abilities.
• Computer proficiency and attention to detail.
• Positive attitude with a team-first mindset.
• Valid driver’s license.

Responsibilities

• Greet customers and accurately document vehicle concerns.
• Schedule service appointments and prepare repair orders.
• Communicate recommended repairs and maintenance in a clear, professional manner.
• Coordinate with technicians to ensure efficient workflow.
• Keep customers updated throughout the repair process.
• Deliver outstanding customer service and build lasting relationships.

Skills

Communication

Customer service

Automotive knowledge

Organization

Multitasking

Computer proficiency

Team player

Valid driver’s license

Job description

Now Hiring: Automotive Service Advisor / Service Writer
V & H Automotive, Inc. – Marshfield, WI

Are you passionate about delivering outstanding customer service and helping people keep their vehicles safe and reliable? V & H Automotive is looking for a motivated, organized, and customer-focused Service Advisor / Service Writer to join our growing team.

As the link between our customers and technicians, you'll play a key role in creating an exceptional service experience from start to finish.

Responsibilities:

• Greet customers and accurately document vehicle concerns


• Schedule service appointments and prepare repair orders


• Communicate recommended repairs and maintenance in a clear, professional manner


• Coordinate with technicians to ensure efficient workflow


• Keep customers updated throughout the repair process


• Deliver outstanding customer service and build lasting relationships

Qualifications:

• Excellent communication and customer service skills


• Automotive knowledge or dealership/service advisor experience preferred


• Strong organizational and multitasking abilities


• Computer proficiency and attention to detail


• Positive attitude with a team-first mindset


• Valid driver's license

What We Offer:

• Competitive pay


• Health, dental, and retirement benefits


• Paid time off


• Ongoing training and career growth opportunities


• Family-owned, team-oriented work environment


• Long-term career stability

If you're ready to join a company that values integrity, teamwork, and customer satisfaction, we'd love to hear from you!