Automotive Service Advisor | Customer Care & Coordination

Ewald-Automotive-Group; Menomonee Falls (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Bonus recognition program

Health, dental, and vision insurance

Life and disability insurance

401(k) with employer match

Paid time off and holidays

Training and advancement opportunities

Job summary

Ewald Automotive Group in Wisconsin is seeking a Service Advisor to be the key contact between customers and the service department. You’ll explain services, provide estimates, and coordinate with technicians to deliver high-quality repairs.

The ideal candidate has at least 3 years of service-advisor experience, strong communication skills, and the ability to multitask in a fast-paced environment. We offer comprehensive benefits and ongoing training.

Qualifications

• At least 3 years of experience as a Service Advisor.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and service management software.
• Technical certifications or experience with manufacturer service protocols is a plus.
• Bilingual abilities are a plus.

Responsibilities

• Greet customers promptly and professionally, listening to their concerns.
• Explain services and repairs, including pricing and time estimates.
• Schedule service appointments and manage workflow to optimize productivity.
• Coordinate with technicians for accurate diagnosis and timely repairs.
• Keep customers informed about vehicle status and timelines.
• Process service orders, invoices, and warranty claims accurately.
• Follow up with customers after service to ensure satisfaction.
• Stay up-to-date on vehicle models and dealership promotions.

Skills

Customer-focused

Communication skills

Multitasking

Automotive knowledge

Tools

Service management software

Job description

Ewald Automotive Group in Wisconsin is seeking a Service Advisor to be the key contact between customers and the service department. You’ll explain services, provide estimates, and coordinate with technicians to deliver high-quality repairs.

The ideal candidate has at least 3 years of service-advisor experience, strong communication skills, and the ability to multitask in a fast-paced environment. We offer comprehensive benefits and ongoing training.