Automotive Service Advisor: Growth, Benefits & Customer Impact

Oceanhondabrockton; Brockton (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

401(k) with Company Match

Direct Deposit

Holidays

Professional Workplace

Job summary

Victory Automotive Group is seeking an Automotive Service Advisor in Brockton, MA. The role centers on serving as the communication hub between customers and technicians, scheduling service, and guiding repairs to ensure accuracy and speed.

The ideal candidate has a high school diploma or GED, dealer-level or large facility experience, and a proven track record in customer service. A valid license and clean driving record are required. We value professionalism and strong communication.

Qualifications

• High school diploma or GED required.
• 1 year dealer-level or large facility experience preferred.
• Valid driver’s license and clean driving record required.
• Strong communication and customer service skills required.

Responsibilities

• Schedule service for customers to ensure prompt diagnosis.
• Follow up on repair status and obtain authorization if estimates change.
• Present repair recommendations and manage delivery with customer expectations.
• Ensure all completed repairs pass quality control and road test.
• Maintain knowledge of vehicle operation, warranties, and TSBs.

Skills

Customer service

Communication skills

Professional appearance

Safety oriented

Reading comprehension

Basic computer skills

Education

High school diploma or GED

Job description

Victory Automotive Group is seeking an Automotive Service Advisor in Brockton, MA. The role centers on serving as the communication hub between customers and technicians, scheduling service, and guiding repairs to ensure accuracy and speed.

The ideal candidate has a high school diploma or GED, dealer-level or large facility experience, and a proven track record in customer service. A valid license and clean driving record are required. We value professionalism and strong communication.