Automotive Service Advisor - Client-Focused & Growth Ready

Ocean Honda Groton; Groton (CT); On-site; USD 42,000 - 90,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

Opportunity for Advancement

Direct Deposit

401(k) with Company Match

Job summary

Victory Automotive Group in Groton, CT is seeking an Automotive Service Advisor to serve as the primary liaison between customers and technicians, coordinating service and repair activities and setting expectations for delivery and quality.

The ideal candidate will have a high school diploma or GED, dealer-level or large facility experience, and a valid driver's license with a clean record, plus strong communication and customer-service skills.

Qualifications

• The ideal candidate has a high school diploma or GED, may have some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record.

Responsibilities

• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Follows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can’t be ready at the promised time, and obtains authorization from customers when repair estimates are revised
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that all completed repairs have gone through quality control and/or a road test
• Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB)

Skills

Customer service

Communication skills

Professional appearance

Organizational skills

Education

High School diploma or GED

Job description

Victory Automotive Group in Groton, CT is seeking an Automotive Service Advisor to serve as the primary liaison between customers and technicians, coordinating service and repair activities and setting expectations for delivery and quality.

The ideal candidate will have a high school diploma or GED, dealer-level or large facility experience, and a valid driver's license with a clean record, plus strong communication and customer-service skills.