Automotive Service Advisor: Fast-Paced Customer Liaison

Victory Automotive Group; Albany (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid vacation

Professional workplace

Opportunity for advancement

Job summary

Victory Automotive Group in Albany, California, is seeking a Service Advisor to facilitate communication between customers and technicians. You will be responsible for understanding customer needs, scheduling services, and ensuring satisfaction through effective management of expectations.

The ideal candidate should have a high school diploma or GED, one year of relevant experience, and excellent communication skills. Join a supportive team that values professionalism and provides competitive pay along with benefits like paid vacation and a 401(k) with company match.

Qualifications

• High school diploma or GED required.
• At least one year of dealer-level or large facility experience preferred.
• Valid and unrestricted driver's license with a clean driving record.

Responsibilities

• Schedule service for customers either in person or on the phone.
• Follow up on the status of repairs and inform customers of updates.
• Make repair recommendations and manage customer expectations.

Skills

Outstanding communication skills

Customer service oriented

Basic computer and internet skills

Professional appearance

Dependable

Education

High school diploma or GED

One year of dealer-level or large facility experience

Job description

Victory Automotive Group in Albany, California, is seeking a Service Advisor to facilitate communication between customers and technicians. You will be responsible for understanding customer needs, scheduling services, and ensuring satisfaction through effective management of expectations.

The ideal candidate should have a high school diploma or GED, one year of relevant experience, and excellent communication skills. Join a supportive team that values professionalism and provides competitive pay along with benefits like paid vacation and a 401(k) with company match.