Automotive Service Advisor — Fast-Paced, Customer-Focused

The Wyant Group; Lakeland (MS); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Wyant Group employee perks

Ongoing training and career growth

Supportive, fast-paced environment

Job summary

Join The Wyant Group as a Service Advisor in Lakeland, MS to deliver outstanding customer experiences in a fast-paced automotive service department. You will greet customers, explain maintenance recommendations clearly, and coordinate repair orders with the service team to ensure timely completion.

Ideal candidates bring at least 2 years of service-advisor experience, strong vehicle-systems knowledge, and a customer-first, team-oriented mindset.

Qualifications

• Minimum 2 years of experience as a Service Advisor (preferably in an automotive dealership).
• Strong understanding of vehicle systems, maintenance, and repair processes.
• Excellent communication, organizational, and customer service skills.
• A positive, team-oriented attitude and the ability to perform well under pressure.
• Proven ability to meet performance goals and confidently recommend additional services.

Responsibilities

• Greet customers with enthusiasm and professionalism, building trust and long-term relationships.
• Clearly explain maintenance and repair recommendations in a way that's easy for customers to understand.
• Accurately create repair orders, coordinate with technicians, and ensure timely service completion.
• Communicate proactively with customers throughout their service visit.
• Recommend additional services and products based on customer needs and manufacturer guidelines.
• Contribute to department goals by achieving sales and customer satisfaction targets.

Skills

Customer service

Communication

Teamwork

Sales

Job description

Join The Wyant Group as a Service Advisor in Lakeland, MS to deliver outstanding customer experiences in a fast-paced automotive service department. You will greet customers, explain maintenance recommendations clearly, and coordinate repair orders with the service team to ensure timely completion.

Ideal candidates bring at least 2 years of service-advisor experience, strong vehicle-systems knowledge, and a customer-first, team-oriented mindset.