Automotive Service Advisor & Customer Experience Lead

Walt Massey Chrysler Dodge Jeep Ram Jackson; Jackson (MS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Paid vacation

Paid training

Job summary

Walt Massey CDJR in Jackson, MS is seeking productive service advisors who deliver excellent customer service, manage the flow of service orders, and keep guests informed. We offer comprehensive, highly specialized training and on-the-job development to set each team member up for success.

As a service advisor you will oversee drive lane, own the customer experience, provide concierge support, coordinate technician time, and liaise with factory staff to ensure warranties and repairs are handled

Qualifications

• Organized and friendly personality.
• Proven ability to manage others.
• Strong time-management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Track record of service and sales success.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver's license.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Skills

Organized personality

People management

Time management

Excellent communication

Professional appearance

Customer satisfaction focus

Team orientation

Self-motivated

Valid driver's license

Job description

Walt Massey CDJR in Jackson, MS is seeking productive service advisors who deliver excellent customer service, manage the flow of service orders, and keep guests informed. We offer comprehensive, highly specialized training and on-the-job development to set each team member up for success.

As a service advisor you will oversee drive lane, own the customer experience, provide concierge support, coordinate technician time, and liaise with factory staff to ensure warranties and repairs are handled