Automotive Service Advisor

Wright Automotive Group; Pennsylvania; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K with company match (10%)

Work-life balance

Great company culture

Community involvement

Growth opportunities

Paid Vacation

Paid Holidays

Job summary

Wright Automotive Group is seeking an enthusiastic Service Advisor to join our team in Pennsylvania. We offer training, bonus programs, and commissions, with a focus on long-term careers rather than just a job.

The role involves meeting customers, assessing repair needs, maintaining ethical standards, and ensuring customer satisfaction while overseeing technicians and promoting growth within the company.

Qualifications

• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check & drug screen.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Education

High School Diploma

Accredited training in service advisor skills

Job description

We are looking for enthusiastic Service Advisorsto join our team.At Wright Automotive Group, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs. We're a place for employees to have a career, not just a job.

Benefits

• Health, dental and vision insurance
• 401K with company match (10%)
• Work-life balance
• Great company culture
• Community involvement
• Growth opportunities
• Paid Vacation
• Paid Holidays

Responsibilities

• Meet with customers and determine their needs for repair and/or service of theirvehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image,orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customersfrequently
• Increase profitability by maximizing sales &execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including theirtime management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Proceduresas appropriate.

Qualifications

• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check & drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.