Automotive Service Advisor

Wright Way Hyundai; Wexford (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K with company match (10%)

Work-life balance

Great company culture

Community involvement

Growth opportunities

Paid Vacation

Paid Holidays

Job summary

Wright Automotive Group is seeking an enthusiastic Service Advisor to join our team in the Pittsburgh area. You will meet with customers to identify repair and service needs, document requests, and communicate options with professionalism.

The role emphasizes building customer relationships, providing timely updates on vehicle progress, and supporting technicians to ensure quality work and efficient service delivery. Equal opportunity employer.

Qualifications

• Automotive service advisor role requires formal training in service advisory skills.
• Experience diagnosing vehicle needs and communicating repair options to customers.
• Strong customer service, teamwork and ethical business practices.

Responsibilities

• Meet with customers to determine repair/service needs.
• Increase satisfaction by building strong customer relationships.
• Monitor vehicle progress and provide frequent updates to customers.
• Oversee technician workflow, parts orders and job timing.
• Promote retail promotions to improve profitability.
• Ensure quality control and adherence to SOPs.

Skills

Automotive service advisor experience

Accredited service advisor training

Customer relations

Time management

Education

High School Diploma or equivalent

Job description

We are looking for enthusiastic Service Advisors to join our team. At Wright Automotive Group, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs. We're a place for employees to have a career, not just a job.

Benefits

• Health, dental and vision insurance
• 401K with company match (10%)
• Work-life balance
• Great company culture
• Community involvement
• Growth opportunities
• Paid Vacation
• Paid Holidays

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Qualifications

• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check &drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.