Automotive Service Advisor – Fast-Paced, Customer-Focused

Victory Automotive Group; Nashville (TN); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

401(k) with Company Match

Job summary

Victory Automotive Group in Nashville, TN, is seeking an Automotive Service Advisor who will be the center of communication for service and repair activities, coordinating between customers and technicians, and setting expectations for service delivery.

The role requires a high school diploma or GED, dealer-level or large facility experience preferred, a valid driver's license, and strong communication skills. You will schedule services, track repairs, and ensure quality control.

Qualifications

• High school diploma or GED required.
• One year of dealer-level or large facility experience preferred.
• Valid and unrestricted driver's license with clean driving record.
• Professional and dependable with strong communication and customer service skills.

Responsibilities

• Schedules service for customers in person or by phone to ensure prompt and accurate diagnosis.
• Follows up on repair status to ensure vehicle readiness and informs customers when timelines change.
• Makes repair recommendations and manages delivery of repairs by setting customer expectations.
• Ensures repairs pass quality control and road tests; stays current on vehicle operation and service information.
• Complete documentation in compliance with regulations and standards; participate in safety policies and trainings.

Skills

Outstanding communication skills

Basic computer skills

Professional appearance

Strong customer service

Education

High school diploma or GED

Job description

Victory Automotive Group in Nashville, TN, is seeking an Automotive Service Advisor who will be the center of communication for service and repair activities, coordinating between customers and technicians, and setting expectations for service delivery.

The role requires a high school diploma or GED, dealer-level or large facility experience preferred, a valid driver's license, and strong communication skills. You will schedule services, track repairs, and ensure quality control.