Automotive Service Advisor

AAA Club Alliance; Leesburg (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid time off

Holidays

401(k) with company match

Life Insurance

Tuition Reimbursement

Free AAA Premier Membership

Job summary

AAA Club Alliance seeks an Automotive Service Advisor in Leesburg, VA, coordinating customer service with in-shop technicians to guide repairs and ensure satisfaction. The role emphasizes clear communication, automotive knowledge, and a fast-paced, high-energy environment.

Salary starts at $24.70/hour with uncapped monthly bonuses and various contests. Benefits include health, dental, vision, 401(k) with company match, paid time off, holidays, life insurance, tuition reimbursement, and a free

Qualifications

• High School Diploma or equivalent is required.
• Previous experience in automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record.
• Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians.
• ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required.
• Valid Driver’s License.
• Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.
• Authorized to work in the USA.

Responsibilities

• Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
• Review repairs and services with customers to ensure a complete understanding of the services performed.
• Contact customer when there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup.
• Note the name and time of approval for all repair/service orders and any additional costs.
• Distribute work to shop technicians while monitoring progress and accuracy of each job.
• Supply information on request to technicians, as needed.
• Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
• Arrange towing or alternate transportation as needed per TRC standards.
• Monitor inspection dates to ensure timely inspections.
• Notify customer of needed service per manufacturer intervals.

Skills

Customer service

Communication

Automotive knowledge

Education

High School Diploma

Job description

Are you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine! As an Automotive Service Advisor for AAA, you'll be the driving force behind our customers' exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in-shop. With your strong communication skills, attention to detail, and automotive knowledge, you'll serve as a trusted liaison, guiding customers through the repair process and ensuring their satisfaction at every turn. Join us in our fast-paced, high-energy environment where your expertise and dedication will be recognized, valued, and rewarded. Take the driver's seat and steer your career towards success with AAA today!

Location Address: 925 Edwards Ferry Road, NE, Leesburg, VA 20176

At AAA, your success is our success. As an Automotive Service Advisor, we can offer you: The starting base compensation for this position is $24.70 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

In addition to your hourly compensation, Service Advisors are also eligible for additional income through our uncapped monthly performance bonus as well as various spiffs and contests that run throughout the year!

Benefits

• Robust health benefit offerings, including Medical Insurance with Prescription Coverage, Dental Insurance, and Vision Insurance.
• Coverage begins 30 days after you start.
• Over 2 weeks of Paid Time Off accrued during the first year of employment
• 8 Paid Holidays each year
• 401(k) plan with up to a 7% Company Match on retirement contributions
• FREE Company-Paid Life Insurance
• Tuition Reimbursement (up to $5,250 per year)
• FREE AAA Premier Level Membership

An opportunity to work alongside a team of professionals with state of the art equipment in a spacious, clean, well-lit and safe work environment. Our stores are AAA owned and operated. AAA Club Alliance serves a large membership base and exemplifies the trusted AAA Brand. There is plenty of business year round!

What our Automotive Service Advisors do:

• Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
• Review repairs and services with customers to ensure a complete understanding of the services performed.
• Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup.
• Note the name and time of approval for all repair/service orders and any additional costs.
• Distribute work to all shop technicians while monitoring progress and accuracy of each job.
• Supply information on request to technicians, as needed.
• Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
• Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.
• Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates.
• Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.

What you will need to succeed:

• High School Diploma or equivalent.
• Previous experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record.
• Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians.
• ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required!
• Valid Driver’s License.
• Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.
• Authorized to work in the USA.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year And MORE!

Job Category

Car Care Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C.

We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career.

So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process! We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].