Car Care Service Advisor – Remote-Eligible Role

AAA Club Alliance; Glen Burnie (MD); In loco; USD 27.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision

Paid parental leave

401k with company match

Paid time off

Paid holidays

Volunteer opportunities

AAA Membership

Learning reimbursement

Descrizione del lavoro

AAA Club Alliance in Glen Burnie, MD seeks an Automotive Service Advisor to bridge customers and in-shop technicians. This full-time role requires customer focus, problem solving, and a knack for service excellence in a fast-paced environment.

Starting pay is $23.65 per hour with potential uncapped monthly bonuses and various performance incentives. Comprehensive benefits, plus paid time off, 401(k) match, and more are offered to successful associates.

Competenze

• High School Diploma or equivalent.
• Experience in automotive industry or fast-paced customer service with sales experience.
• Knowledge of automotive technology and ability to communicate with customers and Auto Technicians.
• ASE Service Advisor Certification is a plus, but not required.
• Valid Driver’s License.
• Ability to complete required pre-employment screenings.
• Authorized to work in the USA.

Mansioni

• Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
• Review repairs and services with customers to ensure a complete understanding of the services performed.
• Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup.
• Note the name and time of approval for all repair/service orders and any additional costs.
• Distribute work to all shop technicians while monitoring progress and accuracy of each job.
• Supply information on request to technicians, as needed.
• Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
• Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.
• Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates.
• Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.

Descrizione del lavoro

AAA Club Alliance in Glen Burnie, MD seeks an Automotive Service Advisor to bridge customers and in-shop technicians. This full-time role requires customer focus, problem solving, and a knack for service excellence in a fast-paced environment.

Starting pay is $23.65 per hour with potential uncapped monthly bonuses and various performance incentives. Comprehensive benefits, plus paid time off, 401(k) match, and more are offered to successful associates.