Automotive Service Advisor — Express Lane (Launch Your Career)

Gilder Search Group; Arlington (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

Dwayne Lane in Arlington, WA is seeking an Express Lane Service Writer to be the primary liaison between technicians and customers, guiding service and maintenance discussions with clarity and courtesy.

You will greet customers at their vehicle, document concerns, review repair histories, prepare estimates for labor and parts, communicate promised times, monitor progress, and explain all work and charges at checkout to ensure a smooth, satisfactory service experience.

Responsibilities

• Promptly greeting customers at their vehicle on the service drive.
• Perform vehicle walk around, gather customer information, and identify primary concern. Clearly report all vehicle symptoms as described by the customer.
• Reviewing vehicle repair histories and verifying the need for maintenance
• Promoting the sales of labor, parts and accessories: Prepare a complete and accurate estimate of cost for parts and labor.
• Establishing and communicating an accurate promise time
• Monitoring the progress of each vehicle throughout the day and updating customers as needed
• Verifying the final invoice reconciles with the work performed on the repair order
• Contacting the customer to advise of completion
• Explaining all completed work and charges to customers
• Cashier customers, taking payment via cash, check or credit card.
• Perform active delivery, walking customers to completed vehicle and ensuring satisfaction.
• Performing other duties as assigned by the Service Manager

Job description

Dwayne Lane in Arlington, WA is seeking an Express Lane Service Writer to be the primary liaison between technicians and customers, guiding service and maintenance discussions with clarity and courtesy.

You will greet customers at their vehicle, document concerns, review repair histories, prepare estimates for labor and parts, communicate promised times, monitor progress, and explain all work and charges at checkout to ensure a smooth, satisfactory service experience.