Express Advisor

Gilder Search Group; Arlington (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

Dwayne Lane in Arlington, WA is seeking an Express Lane Service Writer to be the primary liaison between technicians and customers, guiding service and maintenance discussions with clarity and courtesy.

You will greet customers at their vehicle, document concerns, review repair histories, prepare estimates for labor and parts, communicate promised times, monitor progress, and explain all work and charges at checkout to ensure a smooth, satisfactory service experience.

Responsibilities

• Promptly greeting customers at their vehicle on the service drive.
• Perform vehicle walk around, gather customer information, and identify primary concern. Clearly report all vehicle symptoms as described by the customer.
• Reviewing vehicle repair histories and verifying the need for maintenance
• Promoting the sales of labor, parts and accessories: Prepare a complete and accurate estimate of cost for parts and labor.
• Establishing and communicating an accurate promise time
• Monitoring the progress of each vehicle throughout the day and updating customers as needed
• Verifying the final invoice reconciles with the work performed on the repair order
• Contacting the customer to advise of completion
• Explaining all completed work and charges to customers
• Cashier customers, taking payment via cash, check or credit card.
• Perform active delivery, walking customers to completed vehicle and ensuring satisfaction.
• Performing other duties as assigned by the Service Manager

Job description

Dwayne Lane has been a trusted name in the car industry since 1954. A company culture built around one promise “We’ll Take Care of You!” Etched into every part of our organization from how we treat customers, how we support employees, and how we serve the community we are guided by the commitment to go above and beyond. It is reflected in a workplace where people look out for one another, deliver genuine customer service, and take pride in making sure everyone feels supported, valued, and respected.

We are looking for an individual excited about cars and growing in the industry. This role is designed to start a career in automotive service. The schedule we are looking for us Tuesday through Saturday, full time.

The Express Lane Service Writer is the primary liaison between the technicians and its customers. Express Lane Service Consultants are responsible for assisting their customers with service and maintenance needs and insuring the customers’ continued satisfaction with the dealership. The primary duties and responsibilities of the Express Lane Service Consultant include:

• Promptly greeting customers at their vehicle on the service drive.
• Perform vehicle walk around, gather customer information, and identify primary concern. Clearly report all vehicle symptoms as described by the customer.
• Reviewing vehicle repair histories and verifying the need for maintenance
• Promoting the sales of labor, parts and accessories: Prepare a complete and accurate estimate of cost for parts and labor.
• Establishing and communicating an accurate promise time
• Monitoring the progress of each vehicle throughout the day and updating customers as needed
• Verifying the final invoice reconciles with the work performed on the repair order
• Contacting the customer to advise of completion
• Explaining all completed work and charges to customers
• Cashier customers, taking payment via cash, check or credit card.
• Perform active delivery, walking customers to completed vehicle and ensuring satisfaction.
• Performing other duties as assigned by the Service Manager

As part of our commitment to safety and compliance, all final candidates must successfully complete the following prior to hire:

• Pre-employment drug screening
• Criminal background check
• Motor vehicle record (MVR) review

Employment is contingent upon the satisfactory completion of these screenings.