Automotive Express Service Advisor

Hillside Honda; Hempfield Township (Westmoreland County); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Union benefits

Health & Dental

401K

Paid Vacation

Job summary

Hillside Honda in Hempfield Township is seeking service advisors to join our growing service department. Ideal candidates will have a proven record of exceptional customer satisfaction and experience in a fast-paced environment. Responsibilities include greeting customers, obtaining vehicle information, and preparing accurate cost estimates.

We offer union benefits, health and dental insurance, a 401K plan, and paid vacation. If you are passionate about delivering an excellent customer experience, we want to talk to you!

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is a plus.
• Team player with personal and professional integrity.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage, and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow-up time.
• Monitor the progress of each vehicle throughout the day and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer Satisfaction

Team player

Outgoing personality

Above average energy level

Integrity

Job description

Overview

If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We are looking for service advisors to join our growing service department. If you have prior experience working in a fast-paced environment and are passionate about delivering an excellent customer experience, we want to talk to you!

What We Offer

• Union benefits
• Health & Dental
• 401K
• Paid Vacation

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage, and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is a plus
• Team player
• Outgoing personality
• Above average energy level
• Personal and professional integrity