Automotive Service Advisor: Expert Diagnostics & Service

The JOY FM; Virginia (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

The JOY FM is seeking an Automotive Service Advisor to be the primary contact for customers during vehicle maintenance. You will greet customers, document concerns, coordinate with technicians, and explain recommended services such as oil changes, alignments, and other repairs—fostering trust and driving satisfaction.

Prior service-advising experience is required. You will upsell services, handle cash transactions, and maintain a clean, organized service area while delivering exceptional

Qualifications

• Previous experience in automotive service advising or a related field is required.
• Strong knowledge of vehicle maintenance practices, including oil changes, shocks struts, alignments, and automotive diagnostics.
• Excellent customer service skills with a proven ability to build relationships with clients.
• Experience in collaboration sales techniques to effectively upsell services.
• Proficiency in service writing and documentation processes is a plus.
• Ability to work well in a team-oriented environment while maintaining individual accountability.
• Join our team as an Automotive Service Advisor where your skills will contribute to delivering outstanding service and ensuring customer loyalty.
• We look forward to welcoming you aboard!

Responsibilities

• Greet customers promptly and professionally, addressing their inquiries regarding vehicle maintenance and repair.
• Perform service writing duties by documenting customer concerns and service recommendations accurately.
• Collaborate with technicians to ensure a clear understanding of the required services and repairs.
• Provide detailed explanations of services such as oil changes, shocks and struts replacement, alignments, and other vehicle maintenance tasks.
• Suggest additional services based on customer needs while maintaining a focus on customer satisfaction.
• Handle cash transactions accurately and efficiently, ensuring proper cash handling procedures are followed.
• Maintain a clean and organized service area to enhance the customer experience.
• Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.

Skills

Customer service

Service writing

Automotive diagnostics

Upselling

Team collaboration

Job description

The JOY FM is seeking an Automotive Service Advisor to be the primary contact for customers during vehicle maintenance. You will greet customers, document concerns, coordinate with technicians, and explain recommended services such as oil changes, alignments, and other repairs—fostering trust and driving satisfaction.

Prior service-advising experience is required. You will upsell services, handle cash transactions, and maintain a clean, organized service area while delivering exceptional