Service Advisor

Tim Dahle Mazda Southtowne; Crescent (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

Tim Dahle Mazda Southtowne in Utah is seeking an Automotive Service Advisor who will bridge customers and technicians, ensuring a smooth and transparent service experience. You will greet customers, explain maintenance, assist in diagnosing issues, prepare repair orders, and coordinate with the shop to deliver timely service while maintaining accurate records.

We provide ongoing training and development opportunities and a supportive workplace culture dedicated to excellence in customer service

Qualifications

• Proven experience as an automotive service advisor or in similar customer service role.
• Strong knowledge of vehicle systems, maintenance procedures and repair processes.
• Excellent communication and interpersonal skills.
• Valid driver’s license and a clean driving record.

Responsibilities

• Greet customers and listen to concerns.
• Explain maintenance and repair procedures clearly.
• Assist in diagnosing mechanical issues via customer interviews, inspections, or road tests.
• Prepare detailed repair orders based on needs and inspection findings.
• Estimate costs for additional repairs and obtain customer approval.
• Advise on services, maintenance schedules, and vehicle care options.
• Coordinate with technicians to ensure timely completion of repairs.
• Maintain accurate records of interactions, service history, and work performed.

Skills

Automotive service advisor experience

Vehicle systems knowledge

Strong communication

Diagnose vehicle issues

Service software proficiency

Organizational skills

Driver’s license

Tools

Automotive service management software

Job description

Description

Join our dynamic team as an Automotive Service Advisor, where your excellent communication skills and technical knowledge will help deliver exceptional customer service and vehicle care. In this role, you will serve as the vital link between our customers and our skilled technicians, ensuring a smooth and transparent service experience.

Key Responsibilities:

• Greet customers warmly and listen attentively to their vehicle concerns or service requests.
• Explain necessary maintenance and repair procedures clearly and professionally.
• Assist in diagnosing mechanical issues through customer interviews, visual inspections, or road tests.
• Prepare detailed repair orders based on customer needs and inspection findings.
• Estimate costs for additional repairs not included in the original service order and obtain customer approval before proceeding.
• Advise customers on available services, maintenance schedules, and vehicle care options.
• Coordinate with technicians to ensure timely and accurate completion of repairs.
• Maintain accurate records of customer interactions, service history, and work performed.

We foster a collaborative and growth-oriented environment where your expertise is valued. Our company is committed to providing ongoing training and development opportunities, competitive compensation, and a supportive workplace culture dedicated to excellence in customer service and vehicle care.

Requirements

Skills and Qualifications:

• Proven experience as an automotive service advisor or in a similar customer service role within the automotive industry.
• Strong knowledge of vehicle systems, maintenance procedures, and repair processes.
• Excellent communication and interpersonal skills to effectively interact with customers and team members.
• Ability to diagnose vehicle issues through questioning, inspection, and testing.
• Proficiency in using automotive service management software and basic computer skills.
• Strong organizational skills and attention to detail.
• Valid driver’s license and a clean driving record.