Automotive Service Advisor & Estimator

Dalesqualitycarcare

Harvey, Northern (LA, KY)

Hybrid

USD 32,000 - 52,000

Full time

14 days+

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Job summary

Dale's Quality Car Care in Harvey, LA is seeking a Service Writer to be the face of the shop, assisting customers and coordinating with technicians. The ideal candidate communicates clearly, explains service options, and maintains integrity and trust. This role requires automotive knowledge, a friendly demeanor, and a commitment to customer satisfaction.

Responsibilities include scheduling, estimating, creating repair orders, and keeping customers updated on recommendations.

Qualifications

Friendly, engaging personality and strong customer service skills.
Solid understanding of automotive services and terminology.
Excellent communication and interpersonal skills.

Responsibilities

Scheduling appointments with customers.
Ensuring effective communication between service technicians and customers.
Inspecting vehicles and accurately diagnosing problems.
Providing estimates to customers based on parts and labor costs and deductibles, after verifying warranty coverage.
Preparing accurate repair orders, detailing problems and approving repairs.
Updating customers with any service recommendations made by service technicians.
Maintaining and enhancing knowledge of automotive maintenance and repairs.
At least 18 years old.
Recipients of a high school diploma or GED.
In possession of a valid driver's license.
Dependable, honest and outgoing.
Available to work weekends and some holidays.