Automotive Service Advisor & Estimator

Stivers Automotive Group; Alabama; On-site; USD 38,000 - 65,000; Full time

Job summary

Stivers Automotive Group is seeking a motivated Automotive Service Writer / Advisor to listen to customer descriptions, identify service needs, and convert them into accurate repair orders and estimates.

You will verify warranty coverage, prepare RO, obtain approvals, communicate estimates to customers, arrange towing if needed, and maintain detailed service records.

This role emphasizes customer rapport, product knowledge, and a commitment to quality and safety.

Qualifications

• Experience with automotive service writing or advisor role preferred.
• Strong communication and customer service skills.
• Ability to read and interpret service manuals and maintenance records.

Responsibilities

• Initiates automotive services by listening to customer descriptions and clarifying problems.
• Verifies warranty coverage and service contract details.
• Develops repair estimates by calculating parts, labor, and taxes; creates repair orders.
• Keeps customers informed by explaining estimates and expected vehicle return times; obtaining approvals.
• Maintains service records and customer rapport; coordinates towing or temporary transportation as needed.
• Updates knowledge by reading manuals and continuing education.
• Supports team by taking on additional requests and seeking value-added opportunities.

Job description

Stivers Automotive Group is seeking a motivated Automotive Service Writer / Advisor to listen to customer descriptions, identify service needs, and convert them into accurate repair orders and estimates.

You will verify warranty coverage, prepare RO, obtain approvals, communicate estimates to customers, arrange towing if needed, and maintain detailed service records.

This role emphasizes customer rapport, product knowledge, and a commitment to quality and safety.