Automotive Service Advisor - Elevate Customer Satisfaction

Toyot; Irving (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Vision & Dental

401K retirement and saving plans

Paid Vacation time

Holiday pay

Sick leave

Job summary

Toyot in Irving, TX seeks a Service Advisor to greet customers, collect vehicle data, and clearly report symptoms. You will determine maintenance needs based on age, mileage and history, and prepare a complete labor/parts cost estimate.

You will set follow-up times and monitor progress, updating customers frequently throughout the day. The role requires communicating clearly, reconciling invoices with work performed, and explaining all charges.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as Service Advisor, Assistant Lane Manager or Service Consultant.
• Above average energy level.
• Desire for a long term career with a growing organization.
• Personal and professional integrity.
• ADP computer experience a plus.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance base on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer satisfaction

Service advisor experience

High energy

Long-term career orientation

Integrity

ADP experience

Tools

ADP

Job description

Toyot in Irving, TX seeks a Service Advisor to greet customers, collect vehicle data, and clearly report symptoms. You will determine maintenance needs based on age, mileage and history, and prepare a complete labor/parts cost estimate.

You will set follow-up times and monitor progress, updating customers frequently throughout the day. The role requires communicating clearly, reconciling invoices with work performed, and explaining all charges.