Automotive Service Advisor: Elevate Experience & Growth

Asbury Automotive Group; Baltimore (MD); On-site; USD 60,000 - 140,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock awards

Medical insurance

Vision insurance

Dental insurance

Accident insurance

Critical illness insurance

Hospital indemnity

Health Savings Account

Flexible spending accounts

Short-term disability

Long-term disability

Life Insurance

401k with company match

Pet Insurance

Tuition assistance

Career development

Employee discounts on parts and repair

Scholarship awards

Volunteer hours

Employee referral program

Job summary

Asbury Automotive Group in Baltimore is seeking a energetic Service Advisor to greet guests, present needed services, and build rapport with customers while adhering to factory maintenance schedules. The role emphasizes honest service, customer satisfaction, and driving the car-care experience forward.

You will manage appointments, provide accurate repair estimates, and communicate timelines to customers and technicians, supporting CSI goals while delivering excellent guest experiences.

Qualifications

• Previous automotive Service Advisor experience preferred.
• Must be able to pass pre-employment screening.

Responsibilities

• Greet customers and obtain vehicle information.
• Promote services and build rapport to drive satisfaction.
• Advise on maintenance per manufacturer specs.
• Provide complete repair estimates.
• Communicate repair timelines to customers and technicians.
• Manage service appointments and follow-up with customers.

Skills

Customer service

Communication skills

Sales skills

Professional demeanor

Job description

Asbury Automotive Group in Baltimore is seeking a energetic Service Advisor to greet guests, present needed services, and build rapport with customers while adhering to factory maintenance schedules. The role emphasizes honest service, customer satisfaction, and driving the car-care experience forward.

You will manage appointments, provide accurate repair estimates, and communicate timelines to customers and technicians, supporting CSI goals while delivering excellent guest experiences.