Automotive Service Advisor — Customer-Centric & CSI-Driven

Landmark Automotive Group; Bogart (GA); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Vacation / PTO

Employee Purchase Program

Job summary

Landmark Automotive Group is seeking a Service Advisor to deliver exceptional customer service, greet guests, schedule appointments and act as a liaison between customers and service technicians. You will communicate repair needs clearly, provide estimates and keep customers informed of progress throughout the service visit.

The role includes upselling services, managing warranties, ensuring repair quality and maintaining CSI scores in line with dealership standards.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job description

Landmark Automotive Group is seeking a Service Advisor to deliver exceptional customer service, greet guests, schedule appointments and act as a liaison between customers and service technicians. You will communicate repair needs clearly, provide estimates and keep customers informed of progress throughout the service visit.

The role includes upselling services, managing warranties, ensuring repair quality and maintaining CSI scores in line with dealership standards.