Automotive Service Advisor: Elevate Customer Experience

Bobmooredodgechryslerjeep; Oklahoma City (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

Bob Moore Dodge Chrysler Jeep in Oklahoma City seeks a Service Advisor to follow the dealership's process for generating accurate work orders, tracking repair status, and increasing customer satisfaction. You will greet customers, document concerns, and communicate repair progress to clients and technicians while upholding warranty guidelines.

The role emphasizes attention to detail, strong communication, and the ability to work with service staff to close tickets and ensure timely pickups.

Qualifications

• High School Education
• Previous sales experience preferred
• Valid driver’s license without restrictions that affects your ability to operate company owned vehicle(s) and ability to maintain a clean driving record.

Responsibilities

• Greet customers and carefully record the customer’s concerns to generate an accurate work order
• Track the status of open repair orders during the day keeping both the customers and technicians updated with approvals and delays
• Obtain the training necessary to know what is covered under warranty for each franchise
• Perform regular and scheduled contacts with previous customers and make appointments for maintenance items
• Make sure all customers have been notified when ordered parts arrive and schedule an appointment to have the work done
• Help the cashier close tickets and notify customers that their vehicles are ready for pickup
• Explain repair order charges to customers and promptly notify the service manager of any customer service problems
• Strive to meet management’s benchmarks for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores
• Usespersonal device to provide an additional layer of security for companynetwork and site access through multi-factor authentication.
• Enforce safety precautions specific to work area
• Other responsibilities as assigned

Skills

Interpersonal skills

Time management

Customer service

Communication

Multitasking

Organizational skills

Great listening

Education

High School Education

Job description

Bob Moore Dodge Chrysler Jeep in Oklahoma City seeks a Service Advisor to follow the dealership's process for generating accurate work orders, tracking repair status, and increasing customer satisfaction. You will greet customers, document concerns, and communicate repair progress to clients and technicians while upholding warranty guidelines.

The role emphasizes attention to detail, strong communication, and the ability to work with service staff to close tickets and ensure timely pickups.