Automotive Service Advisor-Bob Howard

Group1 Automotive, Inc.; Edmond (OK); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

Group 1 Automotive is seeking experienced Service Advisors for Bob Howard dealerships in Oklahoma City and Edmond. You will manage the service drive, communicate with technicians, and upsell maintenance and repair recommendations to drive service sales.

The ideal candidate has prior Service Advisor or Service Writer experience in a fast‑paced dealership environment, excellent customer service skills, and fluency with dealership management systems. Competitive pay and benefits are provided.

Qualifications

• Experience as a Service Advisor or Service Writer in a dealership.
• Ability to upsell recommended maintenance and repairs.
• Excellent customer service and communication skills.
• Familiarity with dealership management systems (CDK, Reynolds & Reynolds, Tekion, Xtime, Dealertrack, etc.).
• Valid driver license.

Responsibilities

• Schedule and confirm service appointments to ensure an efficient customer experience.
• Create accurate repair orders with detailed cost and time estimates.
• Serve as the primary liaison between customers, technicians, and parts teams.
• Provide timely updates and clear communication throughout the repair process.
• Review inspections and confidently recommend maintenance and repair services.
• Maintain strong product, warranty, and service knowledge.
• Accurately document customer interactions and service details in the system.

Skills

Dealership experience

Upsell skills

Customer service

Communication

Adaptable in fast-paced env

Tools

CDK

Reynolds & Reynolds

Tekion

Xtime

Dealertrack

Job description

Overview

Group 1 Automotive is actively hiring experienced Service Advisors for multiple Bob Howard dealerships in Oklahoma City and Edmond.

We're looking for high-performing dealership Service Advisors who know how to manage a busy service drive, build customer trust, and consistently sell maintenance and repair recommendations.

The ideal candidate has previous experience as a Service Advisor, Service Writer, or Express Service Advisor in a dealership or high-volume automotive repair environment and is comfortable handling repair orders, communicating with technicians, managing customer expectations, and driving service sales

Responsibilities

• Schedule and confirm service appointments to ensure an efficient customer experience
• Create accurate, transparent repair orders with detailed cost and time estimates
• Serve as the primary liaison between customers, technicians, and parts teams
• Provide timely updates and clear communication throughout the repair process
• Review inspections and confidently recommend maintenance and repair services
• Maintain strong product, warranty, and service knowledge
• Accurately document customer interactions and service details in the system

Qualifications

• Previous dealership Service Advisor or Service Writer experience
• Strong automotive maintenance and repair knowledge
• Proven ability to upsell recommended maintenance and repairs
• Experience writing repair orders and coordinating with technicians
• Excellent customer service and communication skills
• Ability to thrive in a fast-paced, high-volume service department
• Experience with dealership management systems (CDK, Reynolds & Reynolds, Tekion, Xtime, Dealertrack, etc.) is a plus
• Valid driver license

In addition to competitive compensation, we offer:

• Monthly base pay of $2,500, plus performance‑based commission
• Performanceâ€‐driven pay structure that rewards customer satisfaction, productivity, and quality service
• Ongoing training, coaching, and support in a highâ€‐volume service environment
• Opportunities for longâ€‐term growth within Group 1 Automotive
• Health, Dental, Vision, Life, and Disability insurance

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.