Automotive Service Advisor - Bob Howard Toyota

Group 1 Automotive; Oklahoma City (OK); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid Time Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Job summary

Group 1 Bob Howard Toyota is hiring a Service Advisor to guide customers through their service journeys with clarity and care. You will work with technicians and parts staff to schedule, document, and oversee repairs, delivering transparent estimates and timely updates.

The role emphasizes strong communication, a commitment to exceptional customer service, and the ability to thrive in a fast-paced dealership environment. Saturdays work required.

Qualifications

• Previous customer-facing sales experience required.
• Automotive Service Advisor experience a big plus (dealership preferred).
• Xtime and CDK experience are a plus.
• Strong desire to provide an exceptional customer experience.
• Ability to achieve targeted goals.
• Fast-paced environment with strong communication skills.
• High School diploma or equivalent.
• Valid in-state driver's license and clean driving record.

Responsibilities

• Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience.
• Greet customers, perform vehicle walkarounds, and document concerns and service needs.
• Create detailed repair orders with transparent cost and time estimates.
• Recommend maintenance and additional services based on vehicle condition and guidelines.
• Communicate with technicians and parts departments to prioritize work and ensure timely completion.
• Provide updates to customers on repair status, timelines, and changes in scope or cost.
• Deliver vehicles upon completion and ensure customer satisfaction.
• Maintain product and warranty knowledge to guide service recommendations.
• Build and maintain long-term customer relationships to drive retention.

Skills

Customer service

Sales experience

Communication

Interpersonal skills

Education

High School diploma or equivalent

Tools

Xtime

CDK

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 Bob Howard Toyota is growing fast and seeking a Service Advisor to join our high-performing team! Our Service Advisors serve as a key point of contact for customers, helping guide them through their service experience with clarity and care. We're looking for someone who takes pride in building trust, communicates effectively, and thrives in a team-driven environment that values both its employees and its customers.

*Must be willing to work Saturdays

Responsibilities

• Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience
• Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs
• Create detailed repair orders with clear, transparent cost and time estimates
• Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines
• Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion
• Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost
• Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction
• Maintain strong product and warranty knowledge to confidently guide customers through service recommendations
• Build and maintain long-term customer relationships to drive retention and repeat business

Qualifications

• Previous customer-facing sales experience is required (retail, outside sales, hospitality, etc.)
• Automotive Service Advisor experience is a big plus (dealership preferred)
• Xtime & CDK experience is a plus
• Strong desire to provide an exceptional customer experience
• Ability to achieve targeted goals
• Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills
• High School diploma or equivalent
• Valid in-state driver's license and must maintain an acceptable, safe driving record

We offer...

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Market-leading pay based on experience plus bonuses
• Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.