Mon-Fri Automotive Service Advisor | Customer Experience Lead

River City Ford, Inc.; Baton Rouge (LA); Sur place; USD 38 000 - 58 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off and sick leave

401(k)

Career growth opportunities

No weekends

Monday through Friday work schedule

Résumé du poste

Hollingsworth Richards Ford is seeking a motivated, professional Service Advisor to join our team. This role focuses on customer care, clear communication, and managing the repair process from arrival to vehicle delivery.

The ideal candidate will have excellent customer service and communication skills, with prior automotive service experience. This position offers a Monday–Friday schedule, health insurance, PTO, and opportunities for career growth.

Qualifications

• Previous Service Advisor, Assistant Lane Manager, or Service Consultant experience preferred.
• Ford dealership experience is a plus.
• Automotive service department experience preferred.
• Proven record of providing exceptional customer satisfaction.
• Strong knowledge of automobiles and automotive service.
• Ability to listen to customers and quickly identify and accurately document their concerns.
• Excellent customer service and communication skills.
• Energetic, motivated, and professional personality.
• Positive and friendly attitude.
• Strong personal and professional integrity.
• Excellent organizational and time management skills.
• Ability to manage multiple customers and repair orders in a fast paced environment.
• Strong follow through and attention to detail.
• Computer skills and willingness to learn new programs.
• Ability and willingness to learn new automotive technology, repair procedures, service procedures, and specifications.
• Ability to work on your feet for extended periods and lift up to 50 pounds.
• High school diploma or equivalent
• Desire to build a long term career with a growing organization.

Responsabilités

• Promptly greet customers in a professional and friendly manner.
• Obtain accurate customer and vehicle information.
• Listen carefully to customer concerns and document vehicle symptoms.
• Perform a vehicle walk around and document the vehicle's condition.
• Review vehicle maintenance history, age, and mileage to identify appropriate service recommendations.
• Prepare complete and accurate estimates for recommended labor and parts.
• Clearly explain recommended repairs and maintenance to customers.
• Establish realistic expectations and a specific follow up time with each customer.
• Communicate with technicians and other departments throughout the repair process.
• Monitor the progress of every assigned vehicle throughout the day.
• Proactively update customers throughout the repair process, even when there is no significant change in vehicle status.
• Review inspection results and repair recommendations with customers.
• Obtain customer authorization before performing additional work.
• Maintain accurate and current documentation throughout the repair process.
• Verify completed repairs and ensure the final invoice matches the work authorized and performed.
• Explain completed repairs, maintenance, warranty coverage, and charges to customers at vehicle delivery.
• Follow up with customers and help ensure an exceptional overall service experience.
• Take ownership of the customer experience from arrival through completion of the repair.

Connaissances

Customer service

Communication

Organizational skills

Time management

Attention to detail

Active listening

Professionalism

Integrity

Multitasking

Problem-solving

Formation

High school diploma or equivalent

Outils

Computer skills

Description du poste

Hollingsworth Richards Ford is seeking a motivated, professional Service Advisor to join our team. This role focuses on customer care, clear communication, and managing the repair process from arrival to vehicle delivery.

The ideal candidate will have excellent customer service and communication skills, with prior automotive service experience. This position offers a Monday–Friday schedule, health insurance, PTO, and opportunities for career growth.