Randall Reed's Planet Ford 635 - Automotive Service Advisor

Randall Reed's Planet Ford 635

Dallas (TX)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

401(k)

Health Insurance

Dental Insurance

Disability & Life Insurance

Paid holidays

Flexible work schedule

Job summary

A leading automotive dealership in Dallas is seeking an Automotive Service Advisor to enhance customer experiences and ensure service quality. Responsibilities include greeting customers, articulating repair needs, providing estimates, and managing customer satisfaction. This entry-level, full-time position offers benefits like health and dental insurance, a flexible work schedule, and opportunities for professional development. Ideal candidates will excel in customer service and possess strong communication skills.

Qualifications

Ability to greet service department customers promptly and courteously.
Must be able to articulate repair needs clearly to technicians.
Experience in upselling services using low-pressure methods.
Comfort with upselling and recommending additional services.

Responsibilities

Greet customers and ensure they feel welcome.
Articulate repair needs and provide estimates.
Follow up on repairs and keep customers informed.
Provide accurate estimates of repair/maintenance costs.
Follow up on each repair and keep customers informed of progress.
Review and explain repairs and associated costs with customers.
Handle minor customer concerns and complaints.

Skills

Customer service

Communication

Problem-solving

Conflict resolution

Tools

CRM software

Job description

Randall Reed's Planet Ford 635 – Automotive Service Advisor

Be among the first 25 applicants! Email a resume directly to Sheena Sharapata at SSharapata@WCAO.net.>

Job Description

Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

Job Responsibilities

Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards