Automotive Service Advisor - Elevate Customer Experience

Grubbs Acura Tulsa; Grapevine, Northern (TX, KY); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) with company match

Paid time off

Employee vehicle purchase program

Job summary

Grubbs Family of Dealerships is seeking a customer-focused Automotive Service Advisor to be the face of our service department. You will build trust with guests, present services with integrity, and drive an exceptional customer experience on every repair order.

This high-accountability role requires strong production, an honest sales approach, and a commitment to customer satisfaction across service visits. Join a family-owned team that values integrity and continuous improvement.

Qualifications

• Service advisor or strong customer service / sales experience preferred.
• Excellent communication and relationship-building skills.
• Ability to explain technical work in terms customers understand.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet every service customer promptly and conduct a thorough walk-around and write-up.
• Listen to customer concerns and document them clearly so the technician can diagnose accurately the first time.
• Present recommended and declined services with honesty, clarity, and supporting evidence — never overselling, never underselling.
• Provide accurate estimates, realistic timelines, and proactive status updates throughout the visit.
• Coordinate tightly with technicians and parts to keep work moving and promise times accurate.
• Drive customer-pay sales, hours per RO, and effective labor rate while protecting CSI.
• Handle concerns and tough conversations calmly, owning the problem until it’s resolved.
• Follow up after every visit to confirm complete satisfaction and earn the next one.

Skills

Customer service

Excellent communication

Relationship-building

Explain technical work

Driver's license

Tools

DMS / CRM

Job description

Grubbs Family of Dealerships is seeking a customer-focused Automotive Service Advisor to be the face of our service department. You will build trust with guests, present services with integrity, and drive an exceptional customer experience on every repair order.

This high-accountability role requires strong production, an honest sales approach, and a commitment to customer satisfaction across service visits. Join a family-owned team that values integrity and continuous improvement.