Automotive Service Advisor | Growth Path & Competitive Pay

Grubbs Volvo Cars - Grapevine; Grapevine (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) with company match

Paid time off

Employee vehicle purchase program

Job summary

Grubbs Family of Dealerships seeks a Client Service Advisor to be the face of our service department, building trust with guests, presenting needed services with integrity, and delivering an exceptional repair-order experience.

This high-accountability role emphasizes strong production, honest sales, and a customer-centric approach, with ongoing training and team support within a values-driven culture.

Qualifications

• Service advisor or strong customer service / sales experience preferred.
• Excellent communication and relationship-building skills.
• Ability to explain technical work in terms customers understand.
• Comfortable with DMS / CRM technology.
• Integrity-first approach to recommending and selling service.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet every service customer promptly and conduct a thorough, professional walk-around and write-up
• Listen carefully to customer concerns and document them clearly so the technician can diagnose accurately the first time
• Present recommended and declined services with honesty, clarity, and supporting evidence — never overselling, never underselling
• Provide accurate estimates, realistic timelines, and proactive status updates throughout the visit — no customer ever wonders where their car is
• Coordinate tightly with technicians and parts to keep work moving and promise times accurate
• Drive customer-pay sales, hours per RO, and effective labor rate while protecting CSI
• Handle concerns and tough conversations calmly, owning the problem until it’s resolved
• Follow up after every visit to confirm complete satisfaction and earn the next one

Skills

Customer service

Communication

Explain tech to customers

DMS/CRM software

Integrity

Driver's license

Tools

DMS/CRM software

Job description

Grubbs Family of Dealerships seeks a Client Service Advisor to be the face of our service department, building trust with guests, presenting needed services with integrity, and delivering an exceptional repair-order experience.

This high-accountability role emphasizes strong production, honest sales, and a customer-centric approach, with ongoing training and team support within a values-driven culture.